FAQs

  • All tours start from the bus stop on Gower Street, Royal Albert Dock. Refer to our interactive map for the exact location.

    You can join our City Tour at any of our 14 stops located across the city.

  • Red Route - City Tour

    PEAK SEASON - April 1st - October 31st

    Every 30mins

    First Tour - 9.50 am, Last Tour - 3.50 pm

    OFF-PEAK SEASON - November 1st - March 31st

    Every 30 mins

    First Tour - 9.50 am, Last Tour - 3.20 pm

    Blue Route - City & Beatles Tour

    10.30 am, 12.30 pm, 2.30 pm Every Day

    On Saturdays, Bank Holidays and School Holidays we put out an extra service at 11:30 am and 1.30 pm.

  • We offer a concessional rate on all our tours. If booking a concession ticket, upon arrival please provide a form of relevant identification for any of the following:

    OAP: To qualify for an OAP concession you must be 60+

    STUDENTS: NUS or student identification must be presented.

    NHS: NHS identification must be provided

    DISABILITIES: If you do not require a carer and have a disability you are entitled to the concession rate.

    CARERS: If you are a carer, you are entitled to the concessionary rate.

    ARMED FORCES/POLICE/FIREFIGHTER: Relevant identification must be provided.

    BUS PASSES: No bus passes are accepted on our tours.

  • All Guide and assistance Dogs are allowed onboard our buses at all times. Assistance dogs should wear their harness or identification jacket when travelling.

    One accompanied, well-behaved dog or other small animal which will not be a danger or a nuisance for other customers or our staff is allowed to travel with you on our buses at the discretion of the driver who may reasonably decide where on the bus the animal is best carried.

    Where appropriate, dogs must be muzzled or put on a lead in accordance with the Dangerous Dogs Act. Small animals must be caged, boxed or kept on a lead. Any animal carried must remain under control and must not be allowed to sit on the seats.

    If you bring an animal onto a bus, you will be held responsible for any damage, loss or injury arising from its presence on the bus.

  • No. Public toilets can be found in various locations around the city. Please see the list below for the nearest public toilets en route of our tours.

    Royal Albert Dock - On The Colonnades

    Mersey Ferry Terminal

    Liverpool One Information Centre (30 pence fee)

    National Museums Liverpool

    Met Quarter Shopping Centre

    Clayton Square Shopping Centre (20 pence fee)

  • The nearest car park to the start of our tours are located in the Royal Albert Dock - L3 4AE and Liverpool ONE Q-Park Strand Street L1 8LT.

  • Our tours are very popular and often sell out, so we have to strictly manage capacity. If a child occupies a seat, a ticket must be purchased. However, children aged three or under can travel for free if they sit on someone’s lap.

  • Tickets can be bought online on our website or from one of our ticket sellers located at Stop 1 (Gower Street on The Royal Albert Dock) and Stop 2 (Canada Boulevard on The Pier Head).

  • We recommend booking in advance as our City & Beatles Tour can sell out quickly.

  • Stop 2 on our HOHO City Tour is approximately a 5 minute walk from the Cruise Terminal. Stop 1 for the Albert Dock is approximately a 15 minute walk.

  • Yes, all of our buses are DDA-approved. We are only permitted to carry one non-foldable wheelchair at any time per vehicle. There is a particular ticket option for this - “Accessible”

  • Hop-on hop-off tours allow you to explore a city by following set routes. You can board and disembark at any of the designated stops, giving you the freedom to discover everything the city has to offer at your own pace. These stops are strategically placed throughout the city, making it easy to get around and visit the most popular attractions.

    Additionally, the tour will feature either pre-recorded audio commentary or a live guide on board, providing fascinating insights into the city's history, culture, and landmarks.

  • If you are unfamiliar with Liverpool , we suggest completing a full loop while listening to the commentary. This will help you decide which attractions you would like to explore in more detail. You can then hop off to visit them up close before hopping back on the bus. You can to use the bus as often as you like within the validity period of your ticket.

  • Our tours follow fixed routes with carefully chosen hop-on hop-off stops, positioned as close as possible to major landmarks. Simply hop off at any designated stop to explore the attraction, then return to the same stop or a nearby one to continue your tour.

    Remember to always put your hand out to flag down the bus and to always press the bell when you want to alight.

  • As our City Tour operates as a ‘service’ tour we are only able to use the iconic yellow Merseytravel bus stops.

    You can view our interactive map to see the location of all the stops!

  • Our tours offer the most comprehensive way to explore cities, with our routes carefully planned to pass key points of interest.

    While we strive to include all major attractions and landmarks, this cannot be guaranteed due to routes set by the local traffic authority. If a particular attraction is not directly on the route, the nearest hop-on hop-off stop will be just a short walk away.